Academic Advisor

Franklin University, a private, independent, accredited, not-for-profit University located in Columbus, Ohio invites applicants for its Academic Advisor position. The Academic Advisor is responsible for proactively engaging students to ensure a high quality undergraduate student experience that sets students up for persistence and completion. Academic Advisors apply the core principles of the Student Engagement Lifecycle (SELC) and Academic Advising Model, best practices in the field, and emerging research and assessment to mentor undergraduate students in their academic planning and progress, career exploration and development, and personal growth and development. The Academic Advisor will be expected to work actively in a team environment with students to enhance the undergraduate culture of the University. This role will work an onsite hybrid schedule. Duties and Responsibilities: Work in a team environment to proactively outreach and engage in the quality advisement of undergraduate students in one-on-one (phone, face to face, video conference, email, IM) and group settings. Facilitate the broad and deep application of the key messages of the Academic Advising Model and its tools and resources when working with students. Interpret and apply university policies and procedures to assist students in navigating their academic programs and resolving problems. Demonstrate a thorough understanding of all aspects and nuances of the undergraduate academic programs and curricular options. Coach students in strategies to foster their personal and professional growth and development. Identify, plan and execute needed educational programs and resources for undergraduate students. Establish and maintain working relationships with undergraduate faculty. Effectively and efficiently utilize the University's and external technology tools, including our CRM (Constituent Relationship Management) System and Student Information System to assess individual student progress and ensure a quality undergraduate student experience. Assist students in resolving problems and challenges. Engage in planning and executing continual personal and professional development plans as a Student Affairs professional. Fully engage with the profession through participation in national and regional associations, being a good consumer of emerging research in the field, and making the link between theory and research to daily practice. Special projects and other duties as assigned. Minimum Requirements/Qualifications: Bachelor's Degree plus 1-3 Years of directly related experience. Excellent oral and written communication skills with ability to prioritize responsibilities and tasks. Goal- and results-driven, with an ability to function independently and collaboratively in a team environment. Open to change; comfort in delivering and receiving constructive/critical feedback. Clear student-centered philosophy expected. Preferred Skills and Characteristics: Experience with undergraduate student advising. Understanding of retention and persistence metrics, student assessment, and their application to the decision-making process. Involvement with developing educational programs, messages, and resources to advance undergraduate culture. Experience with a CRM (Constituent Relationship Management System) tool and Ellucian Solutions. Master's Degree in Higher Education, student affairs, adult learning, or closely related field preferred. Additional Notes: Working conditions are normal for an office environment. This position will require a flexible schedule to cover the priorities of the Department. One evening per week required. Additional evening and weekend events may be required. Some travel expected. The Academic Advisor may be eligible to become Senior Academic Advisor after 2 years of experience in their current advising role at Franklin and demonstration of a mastery of the competencies associated with their role as an Academic Advisor. About Franklin University Founded in 1902, Franklin University has built its reputation on removing barriers to higher education for ambitious adults who must balance their educational goals with other commitments. Accredited and nonprofit, Franklin has earned its long-standing reputation as an innovator in online education. The University offers applied, in-demand undergraduate, master's and doctorate programs that enable adult learners to achieve their educational and professional goals. From entrepreneurs to CEOs, more than 50,000 Franklin alumni can be found around the world contributing to the communities in which they live and work. Franklin offers a competitive benefits package, incentive program and free parking. In addition, Franklin provides free undergraduate tuition for employees and immediate family members, graduate tuition assistance for full-time employees and immediate family members, and a discount on doctoral tuition for employees. Franklin University is committed to creating a respectful and inclusive educational and workplace environment. Franklin does not discriminate on the basis of age, religion, race, ethnicity, color, national origin, ancestry, immigration status, sex, sexual orientation, gender identity or expression, marital or familial status, disability, or veteran or military status. We embrace diversity and strive to create an environment where students, faculty and staff feel a sense of belonging. We recognize that our collective potential can only be realized when difference is valued, equal access to opportunity is sought, and inclusion is practiced.