Dual Credit and Early College Programs Enrollment Advisor (Temple and Taylor)

amp; Essential Duties

The following duties and responsibilities, Knowledge, Skills and Abilities (KSAs), and physical requirements are intended to describe the general nature and level of work being performed. The information listed below is not intended to be construed as a complete listing of all duties and responsibilities, KSAs, and physical requirements required of this position since changes to the position may occur at any time or additional requirements may be added over the course of time.

SUMMARY:
Under the general supervision of the Executive Director, Dual Credit & High School Partnerships, the incumbent will oversee the ongoing direction, development, delivery, assessment, and improvement of recruitment, enrollment, and retention programs within the Dual Credit Department for Temple College. The incumbent must be proficient in archival, retrieving, reporting, and disseminating student and College information. The incumbent must be familiar with laws and regulations regarding dual credit student information, including FERPA. This position is responsible for varied duties relating to career counseling, application processing, academic advising, financial aid application processing, student contact, student registration, and/or data coordination.

Qualifications (Required and Preferred)

MINIMUM EDUCATIONAL AND WORK REQUIREMENTS (MINIMUM QUALIFICATIONS):
A Bachelors Degree and two (2) years of directly related work experience or an Associates Degree with four (4) years of directly related work experience.

PREFERRED:
Knowledge of Colleague software and student planning

CERTIFICATION OR LICENSES:
Valid Texas Driver License or ability to obtain one

Job Duties and Responsibilities

The incumbent will:

• Provide new student orientation for prospective students to help them achieve their educational goals and/or enter the workforce in a one-on-one or group setting.
• Develop systems to identify and manage student learning needs effectively and efficiently.
• Monitor student progress and collaborate with the Dual Credit Student Success Navigator to develop ways to fully engage students in learning.
• Manage and monitor the daily operations of high school programs; develop and implement policies and procedures to increase student success.
• Assist the Dual Credit Enrollment and Orientation Navigator with registration during peak times. Ensure that the assigned caseload of students' paperwork is received and processed and the students are registered.
• Develop work plans, goals, and objectives focused on providing efficient service and problem resolution to high school partners.
• Assist with meetings with representatives from high school partners.
• Work with the Executive Director, Dual Credit & High School Partnerships, to liaise with TC departments and chairs to appropriately schedule college course sections and coordinate high school facility logistics related to dual credit sections and classrooms.
• Assist with coordinating college faculty orientation, professional development, and support services for those teaching dual credit students.
• Manage data collection, preparation, and analysis related to the dual credit program.
• Create and implement pre-enrollment services for dual credit programs.
• Work closely with high school partners to expand opportunities for dual credit in academic and workforce areas based on best practices in the field.
• Answer inquiries and provide dual credit information on Temple College to students, faculty, parents, and the general public.
• Meet, interact, and communicate information regarding early admission and general admissions requirements with area parents, ISD Superintendents, and high school Principals and Counselors emphasizing recruitment and retention.
• Work with Temple College departments to assist in promoting a college-going culture in the community through the Apply Texas Application and FAFSA workshops and information sessions.
• Provide general information to staff and the public regarding College matters and community relations.
• Manage an assigned caseload of prospective and current students.
• Provide information and services that support integrating high school students into Temple College.
• Travel regularly to high schools throughout designated service areas to host recruitment events and seek opportunities for College faculty & staff to travel and visit with students as needed.
• Promote partnerships with service area districts.
• Attend Dual Credit staff meetings & Serve on the Texas Bioscience Institute Selection Committees.
• Serve as Texas Bioscience Institute liaison for high school counselors by collaborating with the Dual Credit staff and Executive Director, Dual Credit & High School Partnerships, for the annual counselor meeting on the main campus.
• Serve potential students by communicating and supporting them in completing the admission application process, career counseling, academic advising, financial aid, registration, enrollment retention support, including academic and financial aid suspension appeals, career and transfer planning, and providing students with appropriate admission, course scheduling, and financial aid application forms.
• Coordinate with the Executive Director, Dual Credit & High School Partnerships, and the Dual Credit staff to facilitate all ceremonies and events.
• Create regular recruitment activity and campaign reports to document visits, numbers of students reached, and follow-up via a communications plan.
• Maintain confidentiality based on FERPA requirements.
• Perform job-related or other duties as assigned.

SOCIAL CONSTRUCTS REQUIRED OF POSITION:

• Display empathy and positive regard for others in written, verbal and non-verbal communications.
• Work with colleagues and students by practicing punctuality, respect for deadlines, collaborative problem solving, and honest communication.
• Be friendly and collegial with co-workers, faculty, students, staff, and visitors to the campus.
• Build trusting relationships by acting with integrity, courtesy, and responsibility, even in the face of stress or demanding workplace conditions.
• Maintain proficiency as needed and approved by attending trainings, reading job-related materials, and meeting with others in area of responsibility.
• Dress appropriately for a workplace with frequent customer service interaction and community outreach.
• Meet all required standards of confidentiality. Keep work areas in a clean and orderly manner.
• As a Temple College Employee, actively engage in the Temple College mission of creating a culture of caring by providing excellent customer service to all internal and external customers and embracing the core values of Temple College: Excellence, Integrity, Community, and Respect.

Knowledge Skills and Abilities & Physical Demands

KNOWLEDGE:

• Knowledge of management principles and practices.
• Knowledge of administrative and clerical procedures such as managing files and documents, word processing, and other office procedures and terms.
• Knowledge of Temple College admission policies, procedures, eligibility requirements, and academic scheduling.
• Knowledge of Temple College and Department of Education guidelines.

SKILLS:

• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Customer service and orientation skills, continuously finding ways to provide assistance to others.
• Communication skills to express information to others effectively.

ABILITIES:

• Ability to make administrative/procedural decisions and judgments.
• Ability to exercise good judgment in appraising difficult situations and in making appropriate referrals among and between campus instructional and student services leadership.
• Ability to effectively communicate and interact with city, school and College personnel and officials.
• Ability to develop and deliver presentations.
• Ability to foster a productive, cooperative, and non-competitive work environment.
• Ability to actively listen and understand what clients are communicating.

PHYSICAL EFFORT:
Light physical activity is required with occasional lifting of objects up to 15 pounds.

WORKING CONDITIONS:
Work is normally performed in a well-lighted, heated, and/or air-conditioned indoor setting with adequate ventilation. Extensive travel to partner high schools is required.

WORK SCHEDULE:
8:00 AM to 6:00 PM Monday through Thursday with an hour lunch break.
8:00 AM to 12:00 PM on Friday.

Summer:
7:30 AM to 6:00 PM Monday through Thursday with a half-hour lunch break

This position requires evening work during registration and recruiting and providing virtual services on the weekend.

This is an on-site position. Essential duties of the role must be performed in-person, during prescribed work hours.

HOURS REQUIRED PER WEEK:
40

TRS/ORP:
TRS only

SUPERVISORY DUTIES:
Work Study students

REPORTS TO:
Associate Director, Dual Credit