Academic Counselor (#DF3111)

Requisition Number: DF3111 South University provides a warm, supportive learning environment that will encourage you tojoin a community of faculty, staff and students eager to play a role in helping you achieve your professional goals, on campus andonline. The South University 125-year story-past, present, and future-is a history formed by the many individuals who have developedthe education and spirit of community that have become our pledge to students, faculty, staff, alumni and supporters of South University.Whether you have been part of the University family for many years, have recently come our way, or are thinking about joining us, you willfind South University to be a place you can call home. What's next for you is the first priority for us! Visit www.southuniversity.edu today to learn more about what makes us stand apart as aplace where you can make a difference in the lives of students eager to learn and grow. South University, the right direction for abrighter future. Benefits: *Medical *Dental *Vision FSA/HSA Tuition Assistant Program Long/Short Term Disability Life Insurance Employee Assistance Program 401K Match Paid Time Off 12Paid Holidays *includes domestic partner coverage SUMMARY: Thisposition is responsible for providing student centered academic counseling through the student lifecycle and for ensuring the delivery ofeffective and quality service to students in the following areas: course scheduling, timely response to requests for information, at riskstudent interventions and referrals to university resources. This is accomplished through proactively advising students of University'spolicies and procedures, assisting students with developing goals and plans for progression through the program of study, and collaboratingwith Admissions, Financial Aid, Faculty, Program Directors, and University Support Services on the student's behalf. This position providescomprehensive support services and serves as the primary advocate for the assigned student body, aimed to improve the student experience andretention to graduation. KEY JOB ELEMENTS: Provide individualized proactiveadvising to all assigned students. Drive student persistence and success through orientation, exposure to the learning platform,effective class scheduling, and monitoring degree progress to graduation. Develop course schedules for new, continuing, transfer andreentry students aligned with course sequencing in the curriculum and provide advisement focused on academic progress toward graduation inthe shortest time possible for the student, as applicable to their individual situation. Maintain direct contact with assignedstudents via phone, text and e-mail; respond to student inbound communication within established timeframes. Monitor student'sattendance, grades, academic progress, and financial responsibilities, and develop success plans for at-risk students, or those experiencingchallenges, in collaboration with faculty, academic leadership and University support services. Demonstrate proficiency withunderstanding and communicating policies in the University Catalog, Student Handbook and Programmatic Handbooks as they relate to assignedstudents, such as Satisfactory Academic Progress Policy, Attendance Policies, Academic Integrity/Academic Honesty Policies, Conduct Policiesand Appeals Procedures. Provide guidance to assigned students for academic procedures such as grade challenges orappeals. Facilitate new student's acclimation to the academic environment prior to the first class by reviewing the enrollmentprocess, providing an overview of the on-line or campus classroom and reviewing graduation progression options. Audit student academicrecords regularly and determine progression towards and candidacy for graduation. Assist students reentering the university afterbeing withdrawn or dismissed from the University with the reinstatement process, monitor student progress to graduation, provide proactiveadvising, and develop interventions as needed. Effectively access and perform assigned duties using the Student Information System,Learning Management System and relevant databases. Maintain compliance with management of student information through adherence toFERPA requirements and Record Management Policies. Participate and successfully complete all academic counselor training anddevelopment activities. Other duties as assigned by supervisor. JOBREQUIREMENTS: Bachelor's degree in a related degree required. Academic advising or academic counselingexperience preferred. Customer Service experience preferred. Strong basic computer software (MS Office) skills as well asexposure to Customer Relationship Management Systems or Student Information Systems (Campus Vue/Campus Nexus preferred) Excellent customer service skills, as well as strong written and verbal communication skills. Strong interpersonal skillswith student and faculty populations. Effective organizational and problem resolution skills. Ability to communicate andeffectively act as a member of a team. Able to develop productive relationships with students, colleagues and supervisorsin a virtual environment Able to effectively present information and respond to questions or requests from students, staff andfaculty Able to create and act on academic reports and forecasts Ability to interact effectively as a member of a teamand work collaboratively with other departments. Able to adapt to changing assignments and multiple priorities WORK ENVIRONMENT: The environment is dynamic and goal oriented requiring multi-tasking ofresponsibilities at all times. This position requires the ability to work effectively with a variety of personalities both within the schooland with the public. A caring and self-directed nature is essential. Must possess a desire and ability to study, practice and obtainadditional knowledge and skills on an ongoing basis to remain well versed in financial aid program offerings, policies and procedures. Theoperating environment requires strict adherence to all regulatory requirements and internal policies. The position works extensively withthe financial aid staff and the admissions department personnel. Outside contacts include prospective students and applicants, theirfamilies and guests, and others such as government agencies, public school systems and private businesses. The duties andcharacteristics described here are representative of those an employee encounters while performing the essential functions of this job.Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term"qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can performthe essential functions of the position. While performing the duties of this job, the employee is regularly required to communicateprofessionally in person, over the telephone, through email and other electronic means, move about the office or school, handle varioustypes of media and equipment, and visually or otherwise identify, observe and assess. The employee is occasionally required to lift up to 10pounds unless otherwise specified in the job description. South University is an EqualOpportunity Employer and embraces diversity as a critical step in ensuring employee, student and graduate success. We are committed tobuilding and developing a diverse environment where a variety of ideas, cultures and perspectives can thrive.