DIRECTOR OF ADMISSIONS OPERATIONS
Title Information
Security Sensitive Position? Yes
Hours of Work 8:00 AM - 5:00 PM M-F
Position Details
Position Information
Posting Number TSU203726
Official TSU Title DIRECTOR OF ADMISSIONS OPERATIONS
Grant Title N/A
Job Description Summary / TWC Summary
JOB SUMMARY:
Reporting to the Executive Director of Admissions, the Director of Admissions Operations provides leadership and oversight for the daily admissions processing, systems management, and operational functions of the Office of Undergraduate Admissions in collaboration with the CRM Administrator. This position performs advanced administrative and operational management functions to support the effective execution of enrollment strategies, optimize admissions workflows and technologies, ensure compliance with institutional and regulatory requirements, and advance the department's strategic goals and operational objectives.
DISTINGUISHING CHARACTERISTICS:
The Director of Operations Admissions will have functional knowledge of multiple application platforms (ApplyTexas, Common Application, etc.) and Customer Relationship Management (CRM) technology and will be familiar with guidelines and best practices for admission processing of first-time-in-college and transfer applicants. The Director of Admissions Operations will have a successful track record of establishing and meeting department targets and goals while supporting a campus-wide strategic enrollment plan. The Director of Admissions Operations will have a thorough understanding of admissions and enrollment technology to support an aggressive, comprehensive strategic enrollment plan.
Essential Duties Summary
Assists in the development, implementation, and continuous improvement of operating policies, procedures, and guidelines that support best practices in admissions processing and enrollment operations. Implements and maintains internal controls to ensure compliance with federal, state, and university policies, regulations, and reporting requirements.
Utilizes CRM and enrollment management systems to analyze, monitor, and report on admissions trends, applicant behaviors, enrollment patterns, and operational performance metrics.
Performs data entry, data imports, record maintenance, and data cleanup activities to ensure the accuracy, integrity, and consistency of information maintained within the CRM and related enrollment systems.
Assists with monitoring, identifying, troubleshooting, and resolving data integrity issues, duplicate records, workflow discrepancies, and system errors to support accurate and reliable CRM operations.
Maintains, enhances, and organizes CRM documentation, procedural manuals, training guides, and operational resources to support consistent system usage, process standardization, and cross-departmental knowledge sharing.
Assists in the development, coordination, and delivery of CRM training materials, onboarding resources, and user support sessions to promote effective system adoption and utilization among staff and campus partners.
Identifies innovative strategies, technologies, and process improvements to enhance the effectiveness, efficiency, and service delivery of admissions operations and staff performance.
Prepares, analyzes, and reports demographic, statistical, and operational admissions data for university leadership, external reporting, and institutional stakeholders.
Identifies staff development and training needs and coordinates participation in appropriate professional development workshops, seminars, and system training opportunities.
Coordinates admissions operations and related processes with the Office of the Registrar, Office of Veterans Affairs, and other student support and compliance units.
Provides operational and technical support to academic colleges, schools, and administrative departments regarding admissions data, CRM processes, and enrollment reporting needs.
Serves as a liaison between Admissions and various university departments and offices, including Information Technology, Financial Aid, the Bursar's Office, Institutional Effectiveness, academic advising units, and other campus stakeholders to support integrated enrollment operations.
Performs other job-related duties and special projects as assigned.
% FTE
1.0
Hiring Range $74,879.81 - $95,471.75
Education
Master's degree or higher from a regionally accredited college or university.
Bachelor's or advanced degree in Computer Science, Information Systems, Educational Technology, or a closely related field preferred.
Required Licensing/Certification
Valid Texas Driver's License preferred.
Knowledge, Skills, and Abilities
Knowledge of:
State of Texas Uniform Admission policies, procedures, and practices.
Proficient with the Banner ERP System
Effective data collection and analysis methods
Supervisory techniques
Microsoft Office Professional or similar applications
Skill in:
Detail-oriented
Effective customer service and relationship building
Problem-solving and decision-making
Multitasking and time management
Coordinating the work of others
Conflict resolution
Leading projects
Staff development
Planning activities
Both verbal and written communication
Ability to:
Develop and manage admissions systems
Prepare detailed reports
Create methods and approaches to handle unique situations
Work independently
Communicate effectively
Work Experience
At least three (3) to five (5) years of experience working in admissions, preferably at the level of senior admissions or enrollment officer.
Diversified experience in higher education, preferably in the areas of enrollment management and new student services.
PREFERRED QUALIFICATIONS:
Experience working with higher education enrollment management systems related to admissions and student information systems.
Experience with system configuration, workflow automation, business process logic, integrations, and data management within CRM and enrollment platforms.
Knowledge of coding, scripting, system logic, and technical troubleshooting related to CRM or enterprise systems.
Experience supporting admissions operations, recruitment communications, application processing, and enrollment technology initiatives within a college or university environment.
Working/Environmental Conditions
Limited standing and/or walking.
Handling light weight objects.
Using or carrying equipment.
Stoop, bend or lift.
May require routine travel.
Desired start date
Position End Date (if temporary)
Posting Detail Information
UA EEO Statement
It is the policy of Texas Southern University to provide a work environment that is free from discrimination for all persons regardless of race, color, religion, sex, age, national origin, individuals with disability, sexual orientation, or protected veteran status in its programs, activities, admissions or employment policies. This policy of equal opportunity is strictly observed in all University employment-related activities such as advertising, recruiting, interviewing, testing, employment training, compensation, promotion, termination, and employment benefits. This policy expressly prohibits harassment and discrimination in employment based on race, color, religion, gender, gender identity, genetic history, national origin, individuals with disability, age, citizenship status, or protected veteran status. This policy shall be adhered to in accordance with the provisions of all applicable federal, state and local laws, including, but not limited to, Title VII of the Civil Rights Act.
Manual of Administrative Policies and Procedures
Close Date 05/28/2026
Open Until Filled (overrides close field) No
Special Instructions to Applicants Open to all applicants.
Title Information
Security Sensitive Position? Yes
Hours of Work 8:00 AM - 5:00 PM M-F
Position Details
Position Information
Posting Number TSU203726
Official TSU Title DIRECTOR OF ADMISSIONS OPERATIONS
Grant Title N/A
Job Description Summary / TWC Summary
JOB SUMMARY:
Reporting to the Executive Director of Admissions, the Director of Admissions Operations provides leadership and oversight for the daily admissions processing, systems management, and operational functions of the Office of Undergraduate Admissions in collaboration with the CRM Administrator. This position performs advanced administrative and operational management functions to support the effective execution of enrollment strategies, optimize admissions workflows and technologies, ensure compliance with institutional and regulatory requirements, and advance the department's strategic goals and operational objectives.
DISTINGUISHING CHARACTERISTICS:
The Director of Operations Admissions will have functional knowledge of multiple application platforms (ApplyTexas, Common Application, etc.) and Customer Relationship Management (CRM) technology and will be familiar with guidelines and best practices for admission processing of first-time-in-college and transfer applicants. The Director of Admissions Operations will have a successful track record of establishing and meeting department targets and goals while supporting a campus-wide strategic enrollment plan. The Director of Admissions Operations will have a thorough understanding of admissions and enrollment technology to support an aggressive, comprehensive strategic enrollment plan.
Essential Duties Summary
Assists in the development, implementation, and continuous improvement of operating policies, procedures, and guidelines that support best practices in admissions processing and enrollment operations. Implements and maintains internal controls to ensure compliance with federal, state, and university policies, regulations, and reporting requirements.
Utilizes CRM and enrollment management systems to analyze, monitor, and report on admissions trends, applicant behaviors, enrollment patterns, and operational performance metrics.
Performs data entry, data imports, record maintenance, and data cleanup activities to ensure the accuracy, integrity, and consistency of information maintained within the CRM and related enrollment systems.
Assists with monitoring, identifying, troubleshooting, and resolving data integrity issues, duplicate records, workflow discrepancies, and system errors to support accurate and reliable CRM operations.
Maintains, enhances, and organizes CRM documentation, procedural manuals, training guides, and operational resources to support consistent system usage, process standardization, and cross-departmental knowledge sharing.
Assists in the development, coordination, and delivery of CRM training materials, onboarding resources, and user support sessions to promote effective system adoption and utilization among staff and campus partners.
Identifies innovative strategies, technologies, and process improvements to enhance the effectiveness, efficiency, and service delivery of admissions operations and staff performance.
Prepares, analyzes, and reports demographic, statistical, and operational admissions data for university leadership, external reporting, and institutional stakeholders.
Identifies staff development and training needs and coordinates participation in appropriate professional development workshops, seminars, and system training opportunities.
Coordinates admissions operations and related processes with the Office of the Registrar, Office of Veterans Affairs, and other student support and compliance units.
Provides operational and technical support to academic colleges, schools, and administrative departments regarding admissions data, CRM processes, and enrollment reporting needs.
Serves as a liaison between Admissions and various university departments and offices, including Information Technology, Financial Aid, the Bursar's Office, Institutional Effectiveness, academic advising units, and other campus stakeholders to support integrated enrollment operations.
Performs other job-related duties and special projects as assigned.
% FTE
1.0
Hiring Range $74,879.81 - $95,471.75
Education
Master's degree or higher from a regionally accredited college or university.
Bachelor's or advanced degree in Computer Science, Information Systems, Educational Technology, or a closely related field preferred.
Required Licensing/Certification
Valid Texas Driver's License preferred.
Knowledge, Skills, and Abilities
Knowledge of:
State of Texas Uniform Admission policies, procedures, and practices.
Proficient with the Banner ERP System
Effective data collection and analysis methods
Supervisory techniques
Microsoft Office Professional or similar applications
Skill in:
Detail-oriented
Effective customer service and relationship building
Problem-solving and decision-making
Multitasking and time management
Coordinating the work of others
Conflict resolution
Leading projects
Staff development
Planning activities
Both verbal and written communication
Ability to:
Develop and manage admissions systems
Prepare detailed reports
Create methods and approaches to handle unique situations
Work independently
Communicate effectively
Work Experience
At least three (3) to five (5) years of experience working in admissions, preferably at the level of senior admissions or enrollment officer.
Diversified experience in higher education, preferably in the areas of enrollment management and new student services.
PREFERRED QUALIFICATIONS:
Experience working with higher education enrollment management systems related to admissions and student information systems.
Experience with system configuration, workflow automation, business process logic, integrations, and data management within CRM and enrollment platforms.
Knowledge of coding, scripting, system logic, and technical troubleshooting related to CRM or enterprise systems.
Experience supporting admissions operations, recruitment communications, application processing, and enrollment technology initiatives within a college or university environment.
Working/Environmental Conditions
Limited standing and/or walking.
Handling light weight objects.
Using or carrying equipment.
Stoop, bend or lift.
May require routine travel.
Desired start date
Position End Date (if temporary)
Posting Detail Information
UA EEO Statement
It is the policy of Texas Southern University to provide a work environment that is free from discrimination for all persons regardless of race, color, religion, sex, age, national origin, individuals with disability, sexual orientation, or protected veteran status in its programs, activities, admissions or employment policies. This policy of equal opportunity is strictly observed in all University employment-related activities such as advertising, recruiting, interviewing, testing, employment training, compensation, promotion, termination, and employment benefits. This policy expressly prohibits harassment and discrimination in employment based on race, color, religion, gender, gender identity, genetic history, national origin, individuals with disability, age, citizenship status, or protected veteran status. This policy shall be adhered to in accordance with the provisions of all applicable federal, state and local laws, including, but not limited to, Title VII of the Civil Rights Act.
Manual of Administrative Policies and Procedures
Close Date 05/28/2026
Open Until Filled (overrides close field) No
Special Instructions to Applicants Open to all applicants.
Job ID: 521446262
Originally Posted on: 5/16/2026
Want to find more School Administration opportunities?
Check out the 40,151 verified School Administration jobs on iHireSchoolAdministrators
Similar Jobs
Sign Up for Job Alerts
