Student Support Coordinator

DISTRICT OVERVIEW

Holyoke Public Schools is a PreK-12 public school district serving nearly 4,800 students, of whom 80 percent are Latino/Latina, in 11 schools. We employ nearly 1,300 people who together educate and support a richly diverse community of learners. We are committed to recruiting and retaining top-quality educators who believe all children can and will learn and who strive daily to make school a joyful place of discovery, support, and belonging.

Holyoke Public Schools’ strategic plan , “Moving Forward Together,” builds on the strengths of our past while serving as a call to action to accelerate student learning by thinking differently about how we teach, how we work together, and how we support students’ well-being.

Many successes contributed to Holyoke’s return to local governance after 10 years in state receivership. These include:

• The highest graduation rate on record of 77.1 percent, an increase of more than 15-points over 10 years
• Meaningful, applied learning opportunities for high school students, including theme-based academies, career vocational technical education programming, work-based learning, and advanced coursework
• A comprehensive approach to early literacy that includes strong core instruction and one-on-one tutoring, contributing to more students reading at grade level
• A thriving dual language English/Spanish program, where nearly 900 students are on their path to becoming bilingual, biliterate, and bicultural

• More than one-third of Holyoke teachers identify as people of color, a 19-point increase over 10 years. Many partnership programs support staff to earn licensure or additional certification.

Please visit the Holyoke Public Schools website to learn more about us , our recent accomplishments , and our commitment to equity .

-

PERSPECTIVA GENERAL DEL DISTRITO

Las Escuelas Públicas de Holyoke son un distrito escolar público que cuenta con 11 escuelas de prekínder a 12.° grado y acoge a casi 4 800 estudiantes, de los cuales el 80 % se identifica como latino o latina. Empleamos a casi 1 300 personas que, en conjunto, educan y apoyan a una comunidad de estudiantes altamente diversa. Estamos comprometidos a contratar y retener educadores de alta calidad que creen firmemente que todos los niños pueden aprender y aprenderán, y que se esfuerzan diariamente por hacer de la escuela un lugar alegre de descubrimiento, apoyo y pertenencia.

El plan estratégico de las Escuelas Públicas de Holyoke , “Avanzando Juntos”, se basa en nuestras fortalezas previas y, al mismo tiempo, sirve como un llamado a la acción para acelerar el aprendizaje estudiantil a través de una nueva perspectiva sobre cómo enseñamos, cómo trabajamos en colaboración y cómo apoyamos el bienestar de los estudiantes.

Existen numerosos logros que permitieron a Holyoke recuperar el control local después de 10 años de administración judicial. Entre estos logros se encuentran:

• La tasa de graduación más alta registrada, del 77.1 %, lo que representa un aumento de más de 15 puntos porcentuales en 10 años
• Oportunidades significativas de aprendizaje práctico para estudiantes de secundaria, que incluyen academias temáticas, programas de educación técnica y vocacional, aprendizaje basado en el trabajo y cursos avanzados
• Un enfoque integral de la alfabetización temprana que combina una sólida instrucción básica con tutorías individuales, lo cual ha contribuido a que más estudiantes lean a nivel de grado
• Un próspero programa bilingüe de inglés/español, en el que casi 900 estudiantes avanzan hacia el bilingüismo, la biliteracidad , y la biculturalidad.

• Más de un tercio de los maestros de Holyoke se identifican como personas de etnicidad diversa, lo que representa un aumento de 19 puntos porcentuales en 10 años. Diversas colaboraciones con programas que han contribuido a que miembros del personal obtengan sus certificaciones o credenciales adicionales.

Visite el sitio web de las Escuelas Públicas de Holyoke para obtener más información sobre nuestra comunidad , nuestros logros recientes y nuestro compromiso con la equidad .

Position Overview:

The Student Support Coordinator plays a critical role in fostering a positive, inclusive, and supportive school culture. This position is responsible for coordinating the day-to-day operations of the Student Support Room, responding to behavior and engagement needs across the school, and implementing high-quality MTSS and restorative practices to ensure every student has the opportunity to be successful academically, socially, and emotionally.

Key Responsibilities:

Student Support & Daily Operations

• Oversee the daily functioning of the Student Support Room to ensure a calm, welcoming, and therapeutic environment.

• Provide responsive support to students referred for behavioral, emotional, or engagement concerns, ensuring timely and appropriate follow-up.

• Develop individualized student support plans to address root causes of behavior and promote growth, safety, and success.

Social-Emotional Learning, MTSS & Restorative Practices

• Implement and support evidence-based SEL, restorative justice, and self-regulation curricula; assist in adapting or designing materials as needed.

• Teach and reinforce self-regulation, coping, and self-advocacy strategies to identified students.

• Use MTSS-aligned interventions, including data-informed decision-making, progress monitoring, and tiered supports.

School Culture, Climate & Behavior Response

• Collaborate closely with administrators, counselors, teachers, and restorative justice staff to ensure consistent and positive behavior expectations across the school.

• Respond to behavior calls with a calm, solutions-oriented, and student-centered approach.

• Model and promote respectful communication, relationship-building, and unconditional positive regard.

Family & Community Partnership

• Maintain proactive and supportive communication with parents/guardians to strengthen school–home partnerships.

• Engage families in the development of plans and ongoing communication related to student progress.

Staff Collaboration & Professional Development

• Co-design, communicate, and implement clear schoolwide policies, protocols, and behavior support systems.

• Support staff with proactive strategies, restorative approaches, and classroom interventions when appropriate.

• Participate in and help facilitate professional learning aligned to SEL, MTSS, trauma-informed practices, and restorative responses.

Program Management & Leadership:

• Continuously monitor program effectiveness using qualitative and quantitative data; adjust supports as needed.

• Supervise interns and volunteers as assigned.

• Contribute to a positive, team-oriented culture where students and adults feel valued, safe, and supported.

Qualifications:

• Associate’s or Bachelor’s degree preferred.

• 1–3 years of experience working directly with at-risk youth in social-emotional, behavioral, or counseling settings required.

• Demonstrated commitment to ensuring academic and behavioral success for all students.

• Strong leadership, problem-solving, and de-escalation skills.

• Experience working in urban schools and with diverse student populations strongly preferred.

• Ability to communicate clearly, compassionately, and professionally with students, families, and staff.

• Skilled in behavior management, restorative practices, and care planning.

• Ability to work collaboratively as a member of a multidisciplinary team.

• Bilingual (Spanish) candidates strongly encouraged to apply.