Admissions Counselor

Articulates admissions policies and procedures to students, parents and counselors. Participates in University undergraduate admission recruitment activities, including college day/night programs, individual visits to secondary schools, alumni meetings, and campus tour visitations.

Primary Function of Organizational Unit

The primary function of the Office of Undergraduate Admissions is to identify, attract, and enroll first year and transfer students with outstanding academic ability and potential.

Work Hours 8 am-5 pm Monday-Friday, including some weekends Is this position eligible for a remote or hybrid work arrangement, consistent with university and state policies.

Key Responsibilities and Related Competencies

Required Competency Decision Making Duties

This employee assists with general office duties associated with processing applications for both degree and non-degree seeking students. Effectively evaluates admission applications. Demonstrates effective time management and self directed skills to complete multiple tasks.

Required Competency Program Management Duties

The employee counsels applicants, prospective students and parents concerning programs of study and admission standards, policies and procedures concerning the Department and University. Takes action consistent with available facts, constraints and anticipated consequences. Analyzes relevant policies and applies them across a variety of situations. Works successfully independently and within a team environment.

Required Competency Client/Customer Service Duties

The employee serves as an integral part of an admissions team charged with the responsibility of identifying, recruiting and enrolling a highly qualified new student class each year. Articulates admissions policies and procedures to students, parents and counselors by participating in University undergraduate admission recruitment activities, including college day/night programs, individual visits to post-secondary institutions, alumni meetings, campus visitation programs, and other events as required. Participates in recruitment activities that will involve extensive travel, both in state and out of state. Conducts information sessions on campus for prospective students and parents. Attends meetings with University faculty and various University committees to represent the Admissions Office. Understands and identifies student services issues, client needs and matters of a recurring nature to effectively address and resolve the issue.

Demonstrates substantial interpersonal skills (written and verbal), good judgement, flexibility, and team work. Conducts ongoing outreach; engages with prospective students via phone, email and in person; and provides superior customer service.

Required Competency Information/Records Administration Duties

The employee utilizes standard office equipment (i.e., computer, scanner, copier, etc.; demonstrates excellent skills in Microsoft Office, as well as utilizing/implementing vendor installed and University-specific software-related systems (i.e., Banner and AdmissionPros etc.) Uses a variety of office equipment and information systems to access, input and verify standard information.

Uses established filing and data systems, functions and procedures.