Enrollment Advisor

Enrollment Advisor

Job Number: 25736

Functional Area: Customer Relations/Service

Department: MIT Open Learning

School Area: Office of Provost

Pay Range Minimum: $24.28

Pay Range Maximum: $32.90

Employment Type: Full-time (Hybrid)

Employment Category: Non-Exempt

Visa Sponsorship Available: No

Schedule: Monday - Friday

Pay Grade: 5

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Posting Description

ENROLLMENT ADVISOR, Open Learning, to be part of a team-based customer service delivery model that depends on real-time, in-person collaboration among customer service staff, the marketing team, the sales team, and course teams; serve as the first point of contact for prospective learners; engage prospects through email, phone, and video conference to answer questions about program content, structure, pricing, prerequisites, and outcomes; proactively solicit and schedule video conferences with prospective learners to provide personalized guidance and move them toward an enrollment decision; resolve customer and learner inquiries via email through our ticketing system (Zendesk); work collaboratively in person, contribute to the creation and maintenance of FAQ articles, pre-written responses, and internal process documentation; share prospect feedback, objections, and frequently asked questions with the broader Customer Support and Marketing teams to inform website content, email messaging, and conversion rate optimization efforts; help define and document processes related to enrollment support and inside sales workflows; and execute day-to-day operational plans in person in alignment with team priorities.

The full job description is available here:

Job Requirements

REQUIRED: High school diploma or equivalent; a minimum of three years of customer service experience; excellent written and verbal communication skills; ability to work both independently and within a team environment; and comfort with CRM platforms (Salesforce preferred) and ticketing systems (e.g., Zendesk, Freshdesk).

Please include a cover letter describing your most recent or most relevant professional experience in your application.

5/26/2026